Last Updated: October 10, 2019
PROTECTING CHILDREN’S PRIVACY
The Services are not directed to children under the age of 13. If we obtain actual knowledge that we have collected personal information from a child under the age of 13, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 13.
TYPES OF INFORMATION WE COLLECT AND HOW WE COLLECT IT
Information You Provide to Us. In general, you may visit the Website or download the Application without telling us who you are or sharing any Personal Information with us. When you register for an account for the Services (an “Account”), use other aspects of the Services, or communicate with us for customer service or technical support for the Services, we may ask you to provide certain Personal Information, such as your name, email address, postal address, mobile number, and payment account information.
Additionally, if we are required by law to send to you and file certain forms with tax authorities, we may ask you to provide us or our service provider certain personal information, including but not limited to your Taxpayer Identification Number. We may also ask you whether you want to receive text messages relating to the Services. By providing your mobile phone number, you expressly consent to receive text messages from us relating to the Services at that number. Third-party data and message fees may apply. You may decline to provide certain Personal Information to us, but, if you do so, certain features of the Services may not be available to you or the performance of certain features of the Services may be limited or not work at all.
Information Collected from Devices. When you access or use the Services via a computer or mobile device, including, without limitation, a desktop computer, laptop, mobile phone, tablet, or other electronic device (each, a “Device”), we may collect information from your Device, such as your Device type and manufacturer, your Device operating system and version, your mobile carrier, your Device identifiers, your mobile phone number, your IP address, your browser type, your network connection type, information about the webpage that referred you to the Website or that you visited prior to the Website, and your behavior and activity on the Website and the Application.
Financial Information. Ten10 uses highly secure third-party software to connect your bank account as a payment source (making Ten10 similar to a debit card in your phone). Ten10 does not have direct access to your bank routing number or account number. All transactions are processed through a secure token with encryption for your protection. No bank account information is ever shared with a business you transact with or any other third party.
In addition, if you download the Application to your mobile Device, we may collect information from your mobile Device about your location while you are accessing or using the Application and while you are not accessing or using the Application. We may use this information to provide targeted offers to you and notify you of nearby third-party locations where you may use the Services. You may opt out of the collection of location data at any time by changing your settings on your mobile Device. However, if you do so, certain features of the Services may not be available to you or the performance of certain features of the Services may be limited or not work at all.
The Cookies we use in connection with the Services may include the following:
In some of our email messages to you, we may use “click-through URLs” linked to content on the Website or the Application. We track click-through data to help us understand and analyze interest in topics and use of the Services.
Do Not Track. Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.
HOW WE SHARE PERSONAL INFORMATION WITHIN THE TEN10 NETWORK
To process payments on Ten10, we need to share some of your personal information with the busines that you are paying or giving you cash back. Your Facebook photo, contact information, date of sign-up, the number of payments you have received and other verification metrics like social graph activity may be provided to businesses you transact with, on, or through Ten10.
We work with vendors to enable them to accept payments from you using Ten10. In doing so, a vendor may share information about you with us, such as your mobile phone number or Ten10 username, when you attempt to pay that vendor. We use this information to confirm to that vendor that you are a Ten10 customer and that the vendor should enable Ten10 as a form of payment for your purchase.
Regardless, we will not disclose your bank account information to anyone you have paid through Ten10, except with your express permission or if we are required to do so to comply with a subpoena or other legal process.
Information Collected from Other Third Parties. We may collect Personal Information from third-party social networks, subject their respective privacy policies and your privacy settings. We may also collect Anonymous Information, including Device identifiers, from third-party devices present at certain third-party locations, such as retail stores, restaurants, and other points of interest. Such devices may use wifi, near field communication (NFC), or Bluetooth low-energy (BLE) beacon technology to transmit signals about the location of your Device to us so that we may notify you via push message that you are near a location where you may use the Services.
HOW WE PROTECT AND STORE YOUR PERSONAL INFORMATION
We store and process your personal information using third party servers located in data centers in the United States. This information is protected by physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We also use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our office and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
We strive to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. Therefore, we urge you to take adequate precautions to protect your personal data as well, including never sharing your Ten10 password with anyone.
If Ten10 learns of a systems security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services, you agree that Ten10 may communicate with you electronically. Ten10 may post a notice on the website or mobile application if a security breach occurs. We may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach), please contact us.
HOW WE USE INFORMATION
In the event you or Ten10 terminates your account, you agree that we may retain your data, including personal and transaction information, for one year from the date of termination for audit and merchant invoicing purposes.
HOW WE SHARE INFORMATION
YOUR CHOICES ABOUT YOUR INFORMATION
You may opt not to receive promotional emails from us by contacting us or by following the “unsubscribe” instructions in any promotional email you receive from us. Please note, however, that we may still send you non-promotional emails about your relationship with us.
INFORMATION YOU SHARE SOCIALLY
The Services may allow you to connect and share your actions, comments, content, and information publicly or with friends. The Company and the Payment Card Networks are not responsible for maintaining the confidentiality of any information you share publicly or with friends. In addition, the Services may allow you to connect with us on, share on, and use third-party websites, applications, and services. Please be mindful of your personal privacy needs and the privacy needs of others as you choose to connect and share information with friends and others. We cannot control the privacy or security of information you choose to make public or share with others. We also do not control the privacy practices of third parties. Please contact those websites and services directly if you want to learn about their privacy practices.
HOW WE PROTECT YOUR INFORMATION
We have, and require our Third-Party Service Providers to have, administrative, technical, and physical safeguards in place in our respective physical facilities and in our respective computer systems, databases, and communications networks that are reasonably designed to protect information contained within such systems from loss, misuse, and alteration. The measures we use may include storing Personal Information on secured servers, transmitting Personal Information using encryption technologies, and auditing and reviewing our data collection and storage practices.
To be clear, we do not store your Payment Card account information, and we do not have control over or responsibility for your Payment Card account information. When you provide your Payment Card account information through the Website or the Application, it is stored and/or processed by our Third-Party Service Providers in order for you to use the Services. Our contracts with these third parties require them to have administrative, technical, and physical safeguards to protect the security and confidentiality of such information.
No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your Personal Information. You also play a role in protecting your Personal Information. Please safeguard your username and password for your Account and do not share them with others. If we receive instructions using your Account log-in information, we will consider that you have authorized the instructions. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security related to the Services. We reserve the right, in our sole discretion, to refuse to provide the Services, terminate your Account, and to remove or edit content.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
LINKS TO THIRD-PARTY WEBSITES AND APPLICATIONS
SOCIAL SECURITY NUMBERS AND TAXPAYER IDENTIFICATION NUMBERS
In certain circumstances we are required to collect Social Security Numbers or Taxpayer Identification Numbers in connection with an individual’s participation. This information is required by law for governmental and tax purposes. It is our policy to protect the confidentiality of Social Security and Taxpayer Identification Numbers. We use these types of data to carry out our business needs and to comply with local, state and national governmental requirements including tax reporting, among other things. We do not use this information for identification purposes.
We have adopted administrative, technical and physical procedures to restrict access to this information to those employees or agents who need to use it for our business purposes and to protect it from unauthorized use, disclosure, access, or destruction. We may disclose this information to third parties, such as our service providers, who agree to protect this information and to keep it confidential and secure. We destroy, erase or render unreadable this type of information when disposing of our records. Our employees periodically undergo training regarding the safeguarding of Social Security and Taxpayer Identification Numbers.